Introduction
At MINDFOL.IO, we are committed to providing high-quality digital educational content, courses, learning materials, and related digital services.
Before completing a purchase, we encourage you to carefully review this Refund & Cancellation Policy so that you understand your cancellation and refund rights and the conditions that apply.
All purchases made through MINDFOL.IO are processed as one-time payments. We do not operate recurring billing, recurring charges, or automatic renewals.
Customers are charged only for the specific course or package they actively select and purchase.
By completing a purchase, you acknowledge that you have reviewed and accepted this Refund & Cancellation Policy.
Cancellation and Refund Period
Customers may submit a request to cancel their purchase and receive a refund within ten (10) calendar days from the original purchase date, subject to the eligibility conditions described below.
A refund may be available where:
- The request is submitted within ten (10) calendar days of the original purchase date; and
- The customer has accessed or consumed less than 50% of the digital course or educational content included in the purchased package.
When reviewing a refund request, we may review relevant account activity solely for the purpose of determining refund eligibility, including course progress, content access, lesson completion, and other relevant usage information.
Requests submitted after the 10-day cancellation period or after 50% or more of the purchased digital content has been accessed or consumed may not be eligible for a refund, except where otherwise required by applicable law.
One-Time Payments
All courses and packages offered through MINDFOL.IO are sold through one-time payments only.
MINDFOL.IO does not operate automatic renewals or recurring billing for these purchases.
After completing a purchase:
- The customer is charged once for the selected course or package;
- No automatic recurring charges will be applied;
- The purchase will not automatically renew; and
- Any additional purchase must be separately and actively initiated by the customer.
The total applicable purchase price is displayed during checkout before payment is completed.
Access to Purchased Content
Access to purchased digital content is provided after successful payment confirmation.
If you experience difficulty accessing content that you have validly purchased, please contact our support team. We will take reasonable steps to investigate and resolve legitimate technical access issues.
A technical problem that can be reasonably resolved does not automatically require a refund. However, where we are unable to provide access to the purchased content within a reasonable period, we will review the matter and provide an appropriate resolution, which may include a refund where applicable.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our support team at:
support@mindfol.io
Please include:
- Your full name;
- The email address associated with your account;
- The date of purchase;
- Your order or payment details, if available; and
- A brief explanation of your request.
We will review the request based on the purchase date, applicable eligibility requirements, account activity, and any mandatory consumer rights that may apply.
Customers will be informed of the outcome of their request after the review has been completed.
Approved Refunds
If a refund request is approved, the refund will be issued to the original payment method used for the purchase, unless another method is required by applicable law or agreed upon where appropriate.
Depending on the payment provider, card issuer, or financial institution, it may take approximately 10 to 14 business days for an approved refund to appear in the customer’s account after it has been processed.
MINDFOL.IO is not responsible for processing delays caused solely by the customer’s bank, card issuer, or payment provider after the refund has been successfully submitted.
Customer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.
Where applicable law provides the customer with rights that cannot legally be limited by this Policy, those rights will continue to apply.
Changes to This Policy
We may update this Refund & Cancellation Policy when reasonably necessary to reflect changes to our services, business practices, or legal requirements.
Any updated version will be published on the Website and will apply to purchases made after the updated version becomes effective, unless applicable law requires otherwise.
Contact Us
If you have any questions regarding this Refund & Cancellation Policy, experience a problem accessing your purchased content, or require assistance with a purchase, please contact us at:
support@mindfol.io
MINDFOL.IO is operated by NATORA LTD, Company Number HE 479296, incorporated on 08.08.2025, with its registered office at Souliou, 18 Strovolos, 2018, Nicosia, Cyprus.