Complaints & Dispute Resolution Policy
Introduction
At MINDFOL.IO, we are committed to providing reliable, high-quality services and excellent customer support.
If you are dissatisfied with any aspect of our Platform, services, or your experience with us, we encourage you to contact us so we can investigate your concerns and work toward a fair and timely resolution.
This Website is owned and operated by NATORA LTD, Company Number HE 479296, incorporated on 08.08.2025, with its registered office at:
Souliou, 18 Strovolos, 2018, Nicosia, Cyprus
How to Submit a Complaint
If you wish to file a complaint, please contact our support team by email at:
support@mindfol.io
To help us investigate your concern as quickly as possible, please include:
- Your full name
- The email address associated with your account
- A clear description of the issue
- The date the issue occurred (if applicable)
- Any relevant screenshots, documents, or supporting information
Providing complete information will help us review your complaint more efficiently.
Complaint Review Process
Once we receive your complaint, we will:
- Confirm receipt of your complaint;
- Review the information you provide;
- Investigate the matter internally;
- Request additional information if necessary; and
- Respond with our findings and any proposed resolution.
We aim to handle all complaints fairly, objectively, and in good faith.
Response Time
We strive to acknowledge all complaints within five (5) business days.
Although most matters are resolved sooner, more complex cases may require additional time for investigation.
Where additional time is needed, we will keep you informed of the progress of your complaint.
Resolution
Depending on the nature of the issue, we may take one or more of the following actions:
- Provide clarification or additional information;
- Correct technical or administrative errors;
- Restore access to services where appropriate;
- Offer another suitable solution based on the circumstances; or
- Take any other action we consider fair and reasonable.
Each complaint is reviewed individually, and outcomes may vary depending on the facts of the case.
Dispute Resolution
We encourage users to contact us first so that we can attempt to resolve any disagreement through direct communication.
If a dispute cannot be resolved informally, it shall be governed by the laws of the Republic of Cyprus, and any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts of Cyprus, unless otherwise required by applicable law.
Abuse of the Complaints Process
We reserve the right to decline or limit the handling of complaints that are:
- Repetitive without new information;
- Frivolous or made in bad faith;
- Abusive, threatening, or offensive;
- Intended to disrupt our services or staff.
This does not affect your legal rights under applicable law.
Policy Updates
We may update this Complaints & Dispute Resolution Policy from time to time to reflect changes in our services, legal obligations, or internal procedures.
The most current version will always be available on our Website.
Contact Us
If you have any questions about this Policy or wish to submit a complaint, please contact us: